H.Koenig water filters limescale iron Vertical Steam G2 V5 V6 V75 V85 VIX7 VIX9

Let us guide you to make sure you purchase exactly what you need. You can contact us in many ways — we always reply quickly:

• On WhatsApp at +393514773077
• Via chat, by clicking the icon at the bottom right
• By email at info@pgservice.cc

The order will be processed within 1 working day of the purchase.

- Shipping
Orders are processed within 24 working hours from the receipt of payment.

The shipping cost is €5.99 for Italy, France, Germany, Spain, Austria, Portugal, Poland, the Czech Republic, Slovakia, and Belgium for orders under €39.99.

For orders over €40.00 in these countries, shipping will be free.

The shipping cost may vary from €5.99 to €44.99 for the rest of the world based on the destination and the total weight of the order.

Delivery times are indicative and may vary due to any temporary service disruptions by couriers or geopolitical events.

PG Service cannot be held responsible for delays due to strikes, adverse weather conditions, customs delays, or sociopolitical events beyond its control.

Delivery times for Italy are approximately 2-3 working days for 95% of the Italian territory; timing variations may apply for minor islands, remote locations, or exclaves.

Delivery times for European Union countries may vary from 5 to 15 working days, excluding minor islands and remote locations.

Delivery times for the rest of the world may vary from 10 to 70 working days and are subject to the timings of the international postal system.

Customs costs, duties, import taxes, clearance into the recipient's country, or similar events are always the responsibility of the recipient.

- Returns
The return of items can occur within 14 days from receipt, and the transportation costs are the responsibility of the buyer.

Refunds are issued within 7 days of receiving the product.

If you have used our facilitated return service, the shipping costs will be deducted from the total refund amount.

Refunds will be issued via the same payment method used.

The refund covers the entire amount paid by the buyer, excluding shipping costs.

In the case of products received damaged, worn, or missing their internal, external parts, or packaging if present, no refund will be issued. Proof of the product will be provided upon receipt through direct contact.

We recommend always using a traceable shipping method for product returns; under no circumstances will we be held responsible for the loss of the product.