Warranty assistance - brands on request
Warranty assistance on request
We manage warranty assistance on request for some brands that do not have a dedicated page in our main list. Before delivery, we carry out a coverage check (brand, model, product category, and documentation).
If the brand is already listed in our official list, please refer to the dedicated page for Brands covered under warranty .
What is needed to start a claim
- 🧾 Valid proof of purchase (receipt or invoice)
- 🏷️ Exact model and, if available, serial number (photo of the label recommended)
- 📝 Description of the defect (any photos/videos)
Some brands require prior authorisation or specific documents: we will confirm this before delivery.
Most common issues
- ⚠️ The device does not turn on / does not start
- 🔌 Interruptions, sudden shutdowns, or electrical malfunctions
- 🔊 Unusual noises or drop in performance
- 💧 Leaks or operational anomalies
- 🧩 Display errors / freezes (if present)
💡 Under warranty, repairs follow the manufacturer's official guidelines, and coverage is verified before acceptance.
How assistance works
- 💬 Send us the brand, model, and photo of the label (if available)
- ✅ We verify coverage and required documents (any authorisation)
- 📦 We confirm delivery methods and claim management
It is advisable to contact us before delivery to avoid unnecessary waiting.
Where we are 📍
📍 Address
PG Service – Small Appliance Assistance Centre
Via Val Platani 2, 90144 Palermo
🏟️ Stadium Area
Via Val Platani 2, 90144 Palermo
🏟️ Stadium Area
🕘 Opening Hours
Monday to Friday
Continuous hours: 9:00 – 17:00
Continuous hours: 9:00 – 17:00
🅿️ Reserved parking for customers.
Contact us
If you want a quick confirmation on coverage, documents, and delivery methods, message us on WhatsApp.