Nespresso service centre (for De'Longhi and Krups)

Nespresso Assistance (Krups and De’Longhi) in Palermo

We are an assistance centre for Nespresso machines produced by Krups and De’Longhi with valid warranty coverage. Unfortunately, we cannot service machines from the Vertuo line.

💬 Unsure about the model? Send us a photo of the label on WhatsApp and we will confirm immediately if it falls within the cases we handle.

What we handle

Nespresso under warranty (only Krups and De’Longhi)

  • ✅ Nespresso machines Krups under warranty
  • ✅ Nespresso machines De’Longhi under warranty
⛔ Vertuo not handled: we do not accept machines from the Vertuo line either under warranty or out of warranty.

🔎 A valid proof of purchase (receipt/invoice) is required for warranty claims.

Most common defects of Nespresso machines

During assistance for Nespresso Krups and De’Longhi machines, we frequently encounter some recurring issues.

  • 🚫 The machine does not dispense coffee or the dispensing is very weak
  • 💧 Water leaks from the base or the back
  • ⚡ The machine does not turn on or turns off suddenly
  • ☕ The coffee comes out cold or at an irregular temperature
  • 🔊 Unusual noises during operation
  • 🔴 Warning lights that flash or indicate an error
💡 In many cases, the problem is related to the pump, water circuit, or internal electrical components. We always check if the defect falls within the warranty coverage.

⚠️ The issues listed refer exclusively to Nespresso Krups and De’Longhi models. Vertuo machines are not handled.

How to check model and compatibility

Quick check (Krups / De’Longhi / Vertuo)
  • 🏷️ Check the label under the base: it often indicates the manufacturer (Krups or De’Longhi)
  • 📷 If you can't find it, send a photo of the label on WhatsApp
  • ⚠️ If it is a Vertuo, we cannot handle it (warranty or out of warranty)

If in doubt, please write to us before coming to the office: we avoid wasting time.

How warranty assistance works

  1. 📦 Bring the Nespresso machine (Krups/De’Longhi) complete with essential components
  2. 🧾 Bring the proof of purchase (receipt/invoice with a legible date)
  3. 🔧 We will open the case and manage the repair according to the established procedure
💡 If your machine is Vertuo, we recommend contacting the official Nespresso channel: we cannot take it in.

Frequently asked questions

Do you handle all Nespresso machines?

No. We only handle Nespresso produced by Krups and De’Longhi under warranty. The Vertuo line is excluded (both under warranty and out of warranty).

What do I need to open a warranty claim?

You need a proof of purchase (receipt or invoice) and the machine complete with essential components.

I don't know if it's Krups or De’Longhi: what should I do?

Send a photo of the label (usually under the base) on WhatsApp: we will confirm immediately.

Where we are 📍

📍 Address
PG Service – Small Appliance Assistance Centre
Via Val Platani 2, 90144 Palermo
🏟️ Stadium Area
🕘 Opening hours
Monday to Friday
Continuous hours: 9:00 – 17:00
🅿️ Internal parking reserved for customers.

Contact us for Nespresso

Before coming to the office, please write to us with the model (or send a photo of the label): we avoid errors and waiting times.

Write to us or call us for more information
We respond quickly on WhatsApp or via email.
Email Call